How long does it take to get verified?
You will be asked to upload your documents within a few hours after you complete the payment for your order. You may follow the guidance on screen. It is important to complete the verification step within the given time. In case no documents are uploaded, the related order will expire automatically.
We aim to process all verification applications within 6 hours at maximum. However, we often respond within hours. You will be notified about the result by email. The transaction will proceed after successful verification. You can always check the last status of your order by the link provided in the confirmation email.
What is KYC?
The 'Know Your Customer' (KYC) is an obligatory verification process in financial services. It requires users to verify their identity, location, etc., and prove they are competent to use the financial services offered. KYC process is an important ...
Shall I take any action to get the coins in my wallet?
All you need to do is following the verification process you have been guided on screen. Once you have been verified, generally transactions take a maximum of 20 minutes in the Koinal system. In addition, there is a blockchain process that is ...
How long will it take for my Bitcoin to arrive?
Your Bitcoin transaction starts as soon as your payment is initiated. A bitcoin transaction depends on the mining speed, however, Koinal Checkout uses a high priority speed that allows users to receive the amount, approximately within 30-45 mins. If ...
My order status is KYC_FAILED. Shall I update my documents?
Unfortunately, your documents uploaded could not be verified. You will be notified by email about the reason. Please read your email notification and take relevant action by initiating a new order. Please be kindly noted that orders at KYC_Failed ...
My order status is KYC_WAITING. Why don't you proceed with it?
To start with the process, we are waiting for you to upload the verification documents as requested on-screen. Please complete your action within 5 hours, before the expiry of the order. EXT-VRF018-V001-TK