How can I upload my verification document afterwards?

How can I upload my verification document afterwards?

Since your order is still on KYC_Waiting status, we are still waiting for your document uploads, and your ID verification process has not been started yet.

Please upload your documents for your existing order by following the steps below:

1. Click 'Buy' in your crypto trading platform.
2. Create an order and choose Koinal as the payment method.
3. By fulfilling the form, you will be notified on the screen - by a red notification box - that you have a waiting order, and you will be asked whether you wish to continue with the existing order or, to dismiss it.
4. Please choose to continue with the existing order to reach your existing order screen
5. There you may upload your documents.
If you won't upload any documents within 5 hours or ID verification fails, please kindly be informed that your order will expire and the charged amount will be refunded with the expiry.

Please check your order status before taking any action because any order inactive in 24 hours will automatically be expired. This status is not reversible then.

EXT-VRF013-V001-TK
    • Related Articles

    • My order status is KYC_WAITING. Why don't you proceed with it?

      To start with the process, we are waiting for you to upload the verification documents as requested on-screen. Please complete your action within 5 hours, before the expiry of the order. EXT-VRF018-V001-TK
    • My order status is PAYMENT_WAITING. What shall I do now?

      Please update your payment information by following the steps below:  1. Go to  "Buy Crypto" in your crypto trading platform where you placed your order  2. Create an order and choose Koinal as the payment method  3. Before you fulfill the form, you ...
    • My order status is EXPIRED. What should I do now?

      Your order may be expired due to verification failure or due to your inactivity within 5 hours.  Please initiate a new order and complete the KYC process during the order process. You will have 5 hours to complete the document uploads. You will be ...
    • My order status is KYC_FAILED. Shall I update my documents?

      Unfortunately, your documents uploaded could not be verified. You will be notified by email about the reason. Please read your email notification and take relevant action by initiating a new order. Please be kindly noted that orders at KYC_Failed ...
    • My order is in ORDER_CREATED status. What should I do now?

      We received your order request from the partner exchange platform. Now, you are expected to complete your payment.  Please input the requested customer & 3D secure payment information.  Then the system will guide you to the verification step. There, ...