How can I verify my email if it is expired already?
In order to complete an order, you need to verify your email address first. If you missed the verification email in your inbox, please follow the steps below:
✔ Initiate the process as if you want to create a new order.
✔ When you press the “Complete Purchase” button, a pop-up screen will open and the system will warn you that your account is not activated yet.
✔ You should click the “Resend” button to receive a new "verification email"
✔ When you receive it, please click on the link in the message to activate your email.
Hurry up because the link will expire in 30 minutes.
My order status is EXPIRED. What should I do now?
Your order may be expired due to verification failure or due to your inactivity within 5 hours. Please initiate a new order and complete the KYC process during the order process. You will have 5 hours to complete the document uploads. You will be ...
How can I continue with my expired order?
Your order may be expired due to verification failure or due to inactivity within 5 hours. Unfortunately, you may not continue with an expired order. Please initiate a new order and complete KYC process during this order process whenever you will be ...
May I use same email address for multiple orders?
Each email address in the Koinal Checkout system represents a single customer. Yes, you may use the same email address for all your orders. Please don't let anyone else using your email address. On the other hand, you may well use up to two different ...
Why does my account need to be verified?
Since Koinal serves in the payment process, it is subject to the compliance rules & regulations. In addition, user verification history on the exchange platform where the user account is held is independent of Koinal's responsibilities. All the ...
How can I get a refund?
Please be informed that you will be automatically refunded in case of any failure or expiry of your order. First, check the order status on the status follow-up link sent you by email. Your order will expire due to * missing upload of KYC ...