How much time do I have to submit KYC documents?
Once you created an order, you will have 5 hours to complete KYC verification; that is to upload the requested documents.
Your order will expire automatically after 5 hours of inactivity.
My order status is KYC_FAILED. Shall I update my documents?
Unfortunately, your documents uploaded could not be verified. You will be notified by email about the reason. Please read your email notification and take relevant action by initiating a new order. Please be kindly noted that orders at KYC_Failed ...
What happens if my documents are rejected?
When you submit your documents, all details are checked rigorously. They might be rejected for any inconsistency or illegibility. If your documents are rejected, you will be notified by an email explaining the reason for rejection and how you can ...
My order status is KYC_WAITING. Why don't you proceed with it?
To start with the process, we are waiting for you to upload the verification documents as requested on-screen. Please complete your action within 5 hours, before the expiry of the order. EXT-VRF018-V001-TK
How long will it take for my Bitcoin to arrive?
Your Bitcoin transaction starts as soon as your payment is initiated. A bitcoin transaction depends on the mining speed, however, Koinal Checkout uses a high priority speed that allows users to receive the amount, approximately within 30-45 mins. If ...
Format & size limits of uploaded KYC verification documents?
Please upload your documents in one of the following file formats: PDF / JPG / JPEG / PNG In addition, please keep in mind that the maximum size limit per file is 5Mb. In other words, each document you upload can be up to 5 MB. In case you ...