If you have never been proceeded to document verification on Koinal checkout yet, please take the actions as below:
1. Create a new order via your crypto trading platform (i.e. Huobi, Stormgain, Okex... etc.) to reach your
previous order information
2. Choose to continue with the existing order
3. Go to customer details by scrolling down on the page for the relevant transaction
4. Update your information there.
Please be kindly informed that your email address may be updated only once.
If your documents have been verified once,
You should send your request via email@example.com with
corresponding documents as below. First, your updated documents will be verified. Then your request for the update will be processed in the system.
Requested Update Corresponding