How can I continue with my expired order?
Your order may be expired due to verification failure or due to inactivity
within 5 hours. Unfortunately, you may
not continue with an expired order. Please initiate a new order and complete
KYC process during this order process whenever you will be notified on-screen
with a red pop-up message for uploading verification documents. Please kindly be informed that you are being
refunded by the order amount of your expired order. So there will not be any duplicated charge by initiating a new order.
My order status is EXPIRED. What should I do now?
Your order may be expired due to verification failure or due to your inactivity within 5 hours. Please initiate a new order and complete the KYC process during the order process. You will have 5 hours to complete the document uploads. You will be ...
How can I get a refund?
Please be informed that you will be automatically refunded in case of any failure or expiry of your order. First, check the order status on the status follow-up link sent you by email. Your order will expire due to * missing upload of KYC ...
My order status is PAYMENT_WAITING. What shall I do now?
Please update your payment information by following the steps below: 1. Go to "Buy Crypto" in your crypto trading platform where you placed your order 2. Create an order and choose Koinal as the payment method 3. Before you fulfill the form, you ...
My order status is PAYMENT_FAILED. How can I continue with the order?
We are sorry, the payment transaction of your purchase order could not be completed and your order has expired accordingly. We are not able to process this order any more. Please initiate a new order and contact your bank if the problem repeats. ...
My order status is KYC_WAITING. Why don't you proceed with it?
To start with the process, we are waiting for you to upload the verification documents as requested on-screen. Please complete your action within 5 hours, before the expiry of the order. EXT-VRF018-V001-TK