My order status is KYC_WAITING. Why don't you proceed with it?
To start with the process, we are waiting for you to upload the verification documents as requested on-screen.
Please complete your action within 5 hours, before the expiry of the order.
How can I upload my verification document afterwards?
Since your order is still on KYC_Waiting status, we are still waiting for your document uploads, and your ID verification process has not been started yet. Please upload your documents for your existing order by following the steps below: 1. Click ...
My order status is KYC_FAILED. Shall I update my documents?
Unfortunately, your documents uploaded could not be verified. You will be notified by email about the reason. Please read your email notification and take relevant action by initiating a new order. Please be kindly noted that orders at KYC_Failed ...
My order is in ORDER_CREATED status. What should I do now?
We received your order request from the partner exchange platform. Now, you are expected to complete your payment. Please input the requested customer & 3D secure payment information. Then the system will guide you to the verification step. There, ...
My order status is EXPIRED. What should I do now?
Your order may be expired due to verification failure or due to your inactivity within 5 hours. Please initiate a new order and complete the KYC process during the order process. You will have 5 hours to complete the document uploads. You will be ...
Format & size limits of uploaded KYC verification documents?
Please upload your documents in one of the following file formats: PDF / JPG / JPEG / PNG In addition, please keep in mind that the maximum size limit per file is 5Mb. In other words, each document you upload can be up to 5 MB. In case you ...