Where can I get more information on your privacy policy and terms & conditions?

Where can I get more information on your privacy policy and terms & conditions?

Koinal Checkout privacy policy and terms & conditions can be reached here.

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      The security of your purchasing process is very important to us. In order to protect your sensitive information in the most secure way, we constantly stay up to date and improve ourselves. Please find some of the security measures applied here: - ...
    • How can I update my personal details on screen?

      If you have never been proceeded to document verification on Koinal checkout yet, please take the actions as below: 1. Create a new order via your crypto trading platform (i.e. Huobi, Stormgain, Okex... etc.) to reach your previous order information ...
    • About the Company

      SG Veteris Limited is a limited liability company incorporated in England (company number: 10539075) with its registered headquarters office at The Tower at the Bower 207 Old Street London EC1V 9NR, United Kingdom. Koinal® is a registered trademark ...
    • How can I get a refund?

      Please be informed that you will be automatically refunded in case of any failure or expiry of your order. First, check the order status on the status follow-up link sent you by email.  Your order will expire due to * missing upload of KYC ...
    • Guidance on Fraud Claims

      At Koinal, we use many different security tools to ensure the safety of our users. On the other hand, your cooperation for fraud prevention is required as well. We kindly remind you not to share your account credentials & card information and any of ...