Why I have been charged with another currency, not with USD?
You will be charged with the amount and currency confirmed by you in the creation of your order. The difference may be caused by the local currency exchange applied by the banking system. Please contact your bank about the issue.
Which FIAT currencies are available on Koinal Checkout?
We currently support USD through our partners' platforms. Additional currencies will be added soon. EXT-PRD020-V001-TK
Are there any other fees?
Here you may find general information and guidance on transaction fees; Your card will be charged for the order amount you confirm on-screen. All the processing fees of Koinal will be included in this confirmed price. As Koinal, we don't apply any ...
How may I get in touch with Koinal Checkout?
Our Customer Support team is available via firstname.lastname@example.org For inquiries about 3rd party integrations (such as Huobi, StormGain, Okex...etc) please reach us via email@example.com EXT-PRD008-V001-TK
How safe is Koinal Checkout ?
The security of your purchasing process is very important to us. In order to protect your sensitive information in the most secure way, we constantly stay up to date and improve ourselves. Please find some of the security measures applied here: - ...
My order status turned to PRICE_CHANGED. Should I pay more now?
The Koinal system enables you to continue with the same order within agreed change limits in price (2.5%). If you have not completed your order yet, and the price change is above 2.5%, you will receive an e-mail asking you to approve or to reject ...