My browser is brave and I am not able to create my order. What should I do?
If you want to create an order on
Brave browser, before going through with payment, please ensure that "Brave
shields" setting is set to "Shields down". By the way, we advise you to use Google Chrome which fits better with our screen.
My order status is PAYMENT_FAILED. How can I continue with the order?
We are sorry, the payment transaction of your purchase order could not be completed and your order has expired accordingly. We are not able to process this order any more. Please initiate a new order and contact your bank if the problem repeats. ...
My order status is PAYMENT_WAITING. What shall I do now?
Please update your payment information by following the steps below: 1. Go to "Buy Crypto" in your crypto trading platform where you placed your order 2. Create an order and choose Koinal as the payment method 3. Before you fulfill the form, you ...
My order status is KYC_WAITING. Why don't you proceed with it?
To start with the process, we are waiting for you to upload the verification documents as requested on-screen. Please complete your action within 5 hours, before the expiry of the order. EXT-VRF018-V001-TK
My order is in ORDER_CREATED status. What should I do now?
We received your order request from the partner exchange platform. Now, you are expected to complete your payment. Please input the requested customer & 3D secure payment information. Then the system will guide you to the verification step. There, ...
My order status is EXPIRED. What should I do now?
Your order may be expired due to verification failure or due to your inactivity within 5 hours. Please initiate a new order and complete the KYC process during the order process. You will have 5 hours to complete the document uploads. You will be ...