May I use same email address for multiple orders?
Each email address in the Koinal Checkout
system represents a single customer. Yes, you may use the same email address for
all your orders. Please don't let anyone else using your email address.
On the other hand, you may well use up to two different email addresses in your orders.
Which payment methods & cards can I use to buy coin via Koinal payment system?
You can make your coin purchases with your credit or debit card. VISA, Mastercard, Pay Union personal and corporate cards of you are processed in the Koinal system. Soon, you will have alternative payment methods such as bank transfers, too. There ...
How can I verify my email if it is expired already?
In order to complete an order, you need to verify your email address first. If you missed the verification email in your inbox, please follow the steps below: ✔ Initiate the process as if you want to create a new order. ✔ When you press the ...
What type of documents are requested?
You will be requested to submit proof of identity and proof of address. In accordance with the conditions, your purchasing history, and other requirements, you might be asked to submit other documents as well; i.e., a selfie holding up your ID, ...
Why does my account need to be verified?
Since Koinal serves in the payment process, it is subject to the compliance rules & regulations. In addition, user verification history on the exchange platform where the user account is held is independent of Koinal's responsibilities. All the ...
What are the transaction limits for purchase orders?
The base limit per order transaction is 50 USD. Only for ETH investments, the minimum order amount is set as 100 USD. You can check the other limits in the table below; Maximum transaction limits for purchase orders Single Order 25,000 USD Daily ...