My order status turned to PRICE_CHANGED. Should I pay more now?
The Koinal system enables you to continue with the same order within agreed change limits in price (2.5%). If you have not completed your order yet, and the price change is above 2.5%, you will receive an e-mail asking you to approve or to reject your order.
- If you accept the price change, you confirm your order with the updated coin amount and your transaction will proceed. Once you confirmed your order, please kindly be noted that you have confirmed the new amount of coin to be delivered from the new price. The total FIAT amount you will pay won't be changed. In other words, PRICE CHANGED status changes the coin amount. The charged currency amount of your order won’t be affected by the price change.
- If you reject the price change, then your order will be expired/dismissed within 24 hours, and your payment will be refunded automatically after expiry.
My order status is DISMISSED. Why did you cancel my order?
We don't cancel any order except the following conditions: - Failure in the verification process - System expiry due to user's inactivity within the last 5 hours. By the way, you may dismiss the order in case of any price change over 2.5%. Koinal ...
My order status is EXPIRED. What should I do now?
Your order may be expired due to verification failure or due to your inactivity within 5 hours. Please initiate a new order and complete the KYC process during the order process. You will have 5 hours to complete the document uploads. You will be ...
My order is in ORDER_CREATED status. What should I do now?
We received your order request from the partner exchange platform. Now, you are expected to complete your payment. Please input the requested customer & 3D secure payment information. Then the system will guide you to the verification step. There, ...
My order status is KYC_FAILED. Shall I update my documents?
Unfortunately, your documents uploaded could not be verified. You will be notified by email about the reason. Please read your email notification and take relevant action by initiating a new order. Please be kindly noted that orders at KYC_Failed ...
My order status is PAYMENT_WAITING. What shall I do now?
Please update your payment information by following the steps below: 1. Go to "Buy Crypto" in your crypto trading platform where you placed your order 2. Create an order and choose Koinal as the payment method 3. Before you fulfill the form, you ...