My order status is DISMISSED. Why did you cancel my order?
We don't cancel any order except the following conditions:
- Failure in the verification process
- System expiry due to user's inactivity within the last 5 hours.
By the way, you may dismiss the order in case of any price change over 2.5%. Koinal guarantees the confirmed price for 60 seconds and then notifies you about the price change and requests your approval by email. If you reject the changed price via the URL link in the email message or if you don't take any action regarding this message within 5 hours, your order will expire automatically.
My order status turned to PRICE_CHANGED. Should I pay more now?
The Koinal system enables you to continue with the same order within agreed change limits in price (2.5%). If you have not completed your order yet, and the price change is above 2.5%, you will receive an e-mail asking you to approve or to reject ...
My order status is KYC_WAITING. Why don't you proceed with it?
To start with the process, we are waiting for you to upload the verification documents as requested on-screen. Please complete your action within 5 hours, before the expiry of the order. EXT-VRF018-V001-TK
My order status is PAYMENT_WAITING. What shall I do now?
Please update your payment information by following the steps below: 1. Go to "Buy Crypto" in your crypto trading platform where you placed your order 2. Create an order and choose Koinal as the payment method 3. Before you fulfill the form, you ...
My order is in ORDER_CREATED status. What should I do now?
We received your order request from the partner exchange platform. Now, you are expected to complete your payment. Please input the requested customer & 3D secure payment information. Then the system will guide you to the verification step. There, ...
My order status is EXPIRED. What should I do now?
Your order may be expired due to verification failure or due to your inactivity within 5 hours. Please initiate a new order and complete the KYC process during the order process. You will have 5 hours to complete the document uploads. You will be ...