My order status is KYC_FAILED. Shall I update my documents?
Unfortunately, your documents uploaded
could not be verified. You will be notified by email about the reason. Please
read your email notification and take relevant action by initiating a new
Please be kindly noted that orders at KYC_Failed status will expire in 24 hours. Your card will be refunded with the same amount at the order expiry.
What happens if my documents are rejected?
When you submit your documents, all details are checked rigorously. They might be rejected for any inconsistency or illegibility. If your documents are rejected, you will be notified by an email explaining the reason for rejection and how you can ...
My order status is KYC_WAITING. Why don't you proceed with it?
To start with the process, we are waiting for you to upload the verification documents as requested on-screen. Please complete your action within 5 hours, before the expiry of the order. EXT-VRF018-V001-TK
My order status is PAYMENT_FAILED. How can I continue with the order?
We are sorry, the payment transaction of your purchase order could not be completed and your order has expired accordingly. We are not able to process this order any more. Please initiate a new order and contact your bank if the problem repeats. ...
My order status is EXPIRED. What should I do now?
Your order may be expired due to verification failure or due to your inactivity within 5 hours. Please initiate a new order and complete the KYC process during the order process. You will have 5 hours to complete the document uploads. You will be ...
My order is in ORDER_CREATED status. What should I do now?
We received your order request from the partner exchange platform. Now, you are expected to complete your payment. Please input the requested customer & 3D secure payment information. Then the system will guide you to the verification step. There, ...