My order status is KYC_FAILED. Shall I update my documents?

My order status is KYC_FAILED. Shall I update my documents?

Unfortunately, your documents uploaded could not be verified. You will be notified by email about the reason. Please read your email notification and take relevant action by initiating a new order.


Please be kindly noted that orders at KYC_Failed status will expire in 24 hours. Your card will be refunded with the same amount at the order expiry.

EXT-VRF012-V001-TK
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