What type of documents are requested?

What type of documents are requested?

You will be requested to submit proof of identity and proof of address. In accordance with the conditions, your purchasing history, and other requirements, you might be asked to submit other documents as well; i.e., a selfie holding up your ID, source of funds, etc. for verification on Koinal.io checkout system. 

     ➛ All photos & documents must be clear and legible. 

     ➛ Acceptable file formats are PDF, JPG, JPEG, or PNG. 

     ➛ The size of each document shall not exceed 5MB.

Below, you may find further guidance on verification documents; 

Identity documents

     ➛ Submitting a universal ID may ease your verification process, i.e. Driver’s license, National ID, or International Passport.  

     ➛ The document must contain;

         🗸 Your photo;

         🗸 Your full name; 

         🗸 Date of birth;

         🗸 Expiry date,

         🗸 Document number 

Proof of Address

     ➛ Submitting a valid address document as requested may ease your verification process, i.e.  Utility Bill, Bank Statement, or Electricity Bill.

     ➛ The document must contain your full name, detailed address information, and document date.

     ➛ The document should be issued within 3 months of the current date.

Selfie with ID 

You must take a new selfie of yourself holding up your ID document and the photo should be in colour.

     ➛ Your full face must be entirely visible from the front.

     ➛ Remove all accessories such as glasses while taking your selfie.

     ➛ All details and all four corners of the ID document must be seen clearly.

     ➛ Photo should be well lit and focused.


You can always contact support-checkout@koinal.io  directly for further guidance.




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